Starting July 1st, ArtsAdd will collect import VAT on all orders that shipped to the EU Countries.

This new VAT will be shown to EU Countries Destination Orders as part of the listing price. We'll automatically calculate this VAT from the buyer at the time of purchase, then submit to Logistics Carriers, so you don't have to worry about handling it yourself.

Please feel free to contact your exclusive sales customer service or online customer service with any questions you may have and we would be more than happy to help.

Recently, lots of Sellers&Customers concerned about being charged large amount of Tariff Rate when shipping orders to the European Union Countries.

And some sellers also require Tariff Number when selling or shipping products to the EU countries since tariff reform policy take effect on July 1st.

Here are pieces of information for your reference:

1, Our company will consider entrusting the logistic carriers to apply for the Tariff Number, and carriers will pay tariff to the Customs of each EU Country on behalf of our company when the package enters the country.

Therefore, regarding the Tariff Number information, we have no comment and can not share with you, please understand.

2, If the Tariff Reform is actually implemented, we will have no choice but to start charging at least extra 20% on orders including pick-up addresses in EU Countries. Please note that this Tax will be paid to the logistics carriers without reservation to ensure the order is delivered smoothly and successfully.

3, At present, the products' selling price and orders' payments on the website do not cover any tax rate, therefore, orders placed recently, especially for the parcels entering the EU Contries customs before or after July 1st, may be charged with tax, we can negotiate to jointly bear part tax.

Please feel free to contact your exclusive sales customer service or online customer service, if you have any questions or trouble.

ArtsAdd will provide EXW price for some hot sales products,and the shipping cost will be charged according to products' weight and shipping
method you choose. This makes our price more competitive and reasonable. Promotion will take effect on May 31th.

ArtsAdd will continue to optimize products and price structures to make our products more popular in E-Commerce Marketplace

Thanks to your support and trust over the years!

Please feel free to contact your exclusive sales customer service or online customer service, if you have any questions or requirements.

Please click the table below to Download detailed shipping routes information for your reference.

Dear Customers,

We are sorry to inform that we have to remove all High-Heel Shoes from ArtsAdd and close the production line of this product next week.

Due to gradual decline of high-heel shoes orders, we have to cut back the production line and the staff to ensure Other Shoes Styles Department running as usual. With the exception of high-heel shoes, other custom printed shoes will be produced as usual and will not be affected.

Please note that all high-heel shoes orders placed before/on Feb. 21st will be printed and produced and shipped out as scheduled, and then we will remove all high-heel shoes on early Feb. 22nd.

We apologize for any inconvenience this announcement may cause and If you have any questions regarding the discontinuation, please do not hesitate to contact us.

Yours Sincerely,
Artsadd Team

Dear Resellers/Artists/Customers,

The CNY is coming again, hereby we inform the following holiday arrangement as below:

The holiday of both Artsadd Office and China Fulfill Center is: 2021.02.11-2021.02.17. Our company will be back to work on February 18th, 2021.

However, our USA-Based Fulfill Center and AUS-Based Fulfill Center will not be affected by the holiday, both oversea factories will print and ship orders normally.

During the holiday, ArtsAdd Customer Service Team is out of office. Please leave messages to us if you have any questions, our team will reply you once we are back to office. We apologize for the inconvenience caused.

Besides, most of orders may be delay during/before holiday. Please prearrange your advertisement or plan accordingly. We appreciate your understanding.

Please feel free to let us know if any other questions. Wish you and your family members all the best in the coming New Year!

Yours Sincerely,
Artsadd Team

Please click the table below to Download detailed shipping routes information for your reference.

Dear customers,

There is a temporary solution to the fault of custom lab based on Flash:
You could click https://www.flash.cn/english to download and install the latest version of Flash Player. Then restart your browser and allow Flash in the Site Settings of Artsadd.com. After that, the original custom lab can be used normally.
If that still doesn’t work, you might need to click “Need Flash Player for a different computer” to download a specific version of Flash Player according to your OS and Browser.

Moreover, we still keep adding products to new custom lab and optimizing the customization tools.
If you have any questions and suggestions, please feel free to contact us.

Yours Sincerely,
Artsadd Team

1. Due to flight restrictions, delivery time for orders shipping to UK with regular shipping routes have been extended and there have been significant delays. We strongly suggest you hold advertising/orders to UK. (DHL Express works fine)

2. Regarding Epacket shipping route to worldwide, the tracking status can't be updated online in time and the delivery time also can't be guaranteed at present. So please choose other shipping route instead of Epacket shipping route for a stable delivery.

Dear Customers/Artists/Resellers,

Thank you for your orders on our web. Today we would like to notice you about the delay of the Christmas festival orders.

We can not promise a 100% delivery for standard shipping orders before Christmas for orders shipped after 10th, Nov.

For 4px express orders shipped after 5th, Dec to most countries, we can not promise for 100% delivery before Christmas, but to UK, the shipping time can extend to 10th, Dec.

For orders with DHL+USPS shipped after 1st, Dec, they may also not deliver before 24th, Dec.
If you want a quick delivery, we hope you choose DHL shipping method before 10th, Dec. But we can not promise a 100% delivery after that time.

For orders(Made in USA&AUS orders) placed after 10th, Dec, it may not deliver before Christmas.

Due to the pandemic, shipping routes are still unstable in delivery time. Therefore, the delivery time mentioned above is for reference only.
We apologize for any inconvenience caused and thank you for your understanding and support.

Yours Sincerely,
Artsadd Team

Dear Customers/Artists/Resellers,

We would like to ask for a leave on Oct 1st and 2nd to celebrate National Day. So customer service teams and factories will take 2 days off at the beginning of October, and after that, all departments works as usual.

However, shipping carriers will have a longer holiday on National holiday. Therefore, resellers/customers who place orders at the end of September and early October, please be particularly aware that your orders may be delayed to the holiday, and delivery time may be extended(normally 3-5 business days longer) as well.

To avoid any inconvenience caused, please place orders accordingly and plan in advance. Thank you.

ArtsAdd teams appreciate your understanding and support!

Best wishes,
ArtsAdd Team

Please click the table below to Download detailed shipping routes information for your reference.

Dear Customers,

We are very glad to inform you that the freight of some logistics has been reduced finally!
Attached with detailed shipping information for your reference only.

Besides, DHL+USPS shipping option has been reopened, and shipping cost remain the same as before.

We will continue to update notification as we get more information.

Yours Sincerely,
Artsadd Team

Dear customers,

Due to the social activity spread in the USA, logistics and distribution services are affected and delayed badly.

Artsadd sincerely suggests resellers hold advertising which targets to the USA market, and also suggests customers in the USA place orders cautiously and wait for delivery patiently.

Just for your reference, European countries' marketing are recovering now and delivery time is gradually return to normal recently.

Wish you all the best!
Sincerely yours,
Artsadd Team

**We have to temporarily close DHL+USPS shipping option on ArtsAddd due to dual logistics jam pressure. Effective immediately, recovery time to be notified.
**There are 3 available shipping options to the USA: Epacket, 4PX Express and DHL Express. However, either way, it is currently impossible to commit to a proper delivery time, even by DHL Express.
**We will suggest all resellers to hold your advertising, avoid being suffered further lost.

Dear Customers,

Receiving the notification about shipping fee adjustment from DHL Express, we decide to adjust shipping fee of DHL Express accordingly. Please see the specific adjustments below:

• Cease the DHL Express upgrade method of making up price difference for Shoes, Bags and Clothes from May 9, 2020.
• Charge an extra $10 shipping fee for each order shipped by DHL Express shipping method from May 10, 2020.

We will continue to update notification as we get more information. Sorry for the inconvenience caused.

Yours Sincerely,
Artsadd Team

Dear Customers:

Receive notification from logistics carriers again, we must adjust shipping fee of most shipping methods , and it is effective from May 6, 2020.
Attached a sheet with the previous and the new shipping fee for your reference:

There's NO price ajustment to DHL Express, DHL+USPS, Epacket shipping routes this time!


We will continue to update notification as we get more information.
Sorry for the inconvenience caused.

Wish you all the best,
ArtsAdd Team

Dear customers,

As each shipping company raised costs day by day, Epacket shipping method are even DOUBLED shipping fee from now on, therefore, we are no longer provide free shipping to worldwide with Standard route. Take effective immediately.

We will update shipping cost to Standard route continually. Please pay closed attention to it. Sorry for the inconvenience caused.
Although we are no longer provide free standard shipping, we are still NOT able to guarantee delivery in 30-45 days after orders were shipped out. So we recommend you choose other cheaper and more reliable shipping methods.

Yours Sincerely,
Artsadd Team

Dear Customers:

Receive notification from logistics carriers again, we must adjust shipping fee of most shipping methods , and it is effective from April 27, 2020.
Attached a sheet with the previous and the new shipping fee for your reference:

There might be a new update this week. Please make your payment as soon as possible. We will continue to update notification as we get more information.
Sorry for the inconvenience caused.

Wish you all the best,
ArtsAdd Team

Dear Customers:

Due to the impact from COVID-19, there are fewer flights from China to oversea countries, and the costs of air transport have increased substantially again. Therefore, our company decide to make appropriate adjustments in shipping price of some shipping method, effective from April 22, 2020.

Attached a sheet with the previous and the new shipping fee for your reference:

As always, Artsadd will make some efforts to promise a better service. We will continue to update notification as we get more information.

Wish you all the best,
ArtsAdd Team

Dear Customers:

Hope all of you are fine now.

Under the worldwide unstable logtistic delivery period, we wanted to keep you apprised in real-time as we receive more information. Hereby, Artsadd update and upgrade some suggested logistic service for your reference.

*For orders shipping to European Countries, please use 4PX Express instead of Standard shipping method to have a stable delivery.
(Price difference was raised and charged by carriers due to more expensive cost on flight tickets and labor cost. We believe that the original price can be restored as soon as the outbreak is over.)
*For orders shipping to USA with standard shipping, we will upgrade some orders accordingly to our new DHL+USPS shiping route for free.However, we still strongly suggest you choose DHL+USPS for all orders shipping to the USA.
*For orders shipping to Australia/Canada, we will upgrade to UBI Express on orders under 2kg for free.
*For Standard shipping method, caused by Force Majeure, we are NOT able to guarantee delivery in 30-45 days after orders were shipped out before the coronavirus crisis is over.

Given that there are fewer flights from China to oversea countries, besides, it's getting more expensive, shipping carriers raise/adjust the price day by day.
Artsadd still made some efforts to promise a better service with a lower shipping price. We recommend you to choose upgrade shipping method to have a steady/quick delivery. But now under such condition, no one can promise for a perfectly timely delivery. Hope your understanding.

Attached a sheet below for your reference. Hope that helps you to have a better understanding and service on your business.


Wish you all the best,
ArtsAdd Teams

Hi sellers,

Hope everything goes well.

We are sorry to announce that because of rapid spread of deadly new coronavirus all over the world, some of shipment (such as packages
shipped to Australia, Europe and America around 10th Mar.) will be delayed. Please notice your customers to wait patiently.

All order processing steps in our China factory are normal. But for our AU&USA factories, the lead time might be a little longer.

We care about the health and safety of all of you and your family. Please Keep wearing mouth mask and stay at home, as well as avoid
gathering in groups of more than 10 people.

If there is any update news, we will let you know again.
Wish you health and happiness.

Yours Sincerely,
Artsadd Team

Artsadd would like to express our sincere thanks to all the Artists/Resellers/Customers for your kind supports and suggestions in
the past year, especially for the suggestions of New Products Development.
Hereby, according to your ideas on new product development, Artsadd hold a meeting with in-house factories to discuss the po-
tential products to be developed in 2020, which are summarized as follows. Please feel free to take a look.
At this point, Artsadd sincerely thank you all again for your valuable advices. Artsadd will, as always, make persistent efforts!
You are always welcome to share with us more suggestions and opinions in the future!

Yours Sincerely,
Artsadd Team

Dear Resellers/Artists/Customers,

Our China factory has fully resumed production last week and all of departments in our company have returned to work as normal.

The factory has been disinfected daily and completely.
All workers were back to work healthily and happily. Thank you for your encouragement and comfort.

After last week's rushing production overtime, most of delayed orders have been produced and shipped out. We are able to catch up with
the orders this week, moreover, most orders Turn Around Time will return to normal this week as well.

If you have any questions about order processing and shipment, please kindly contact and let us know.

Yours Sincerely,
Artsadd Team

Hi sellers,

As the industrial park where our Chinese Factory is located, is still close and under control , there is no way for our factory to resume production as scheduled on February 10th.
Your orders will continue to be delayed for at least 1 week.
Optimistic estimates suggest that we will resume production by the end of February.
We appreciate your patience to wait for delay orders and will work hard to arrange production and delivery for you after the resumption of production.
On the other hand, we also understand if you need to cancel any delayed orders. We will arrange refund in 1-2 days.
Please kindly contact and let us know if any other questions.

Yours Sincerely,
Artsadd Team

Answers from CDC and WHO:

Q: Am I at risk for novel coronavirus from a package or products shipping from China? (https://www.cdc.gov/coronavirus/2019-ncov/faq.html)

A: ...In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of 2019-nCoV associated with imported goods and there have not been any cases of 2019-nCoV in the United States associated with imported goods. Information will be provided on the 2019 Novel Coronavirus website as it becomes available.

Hi sellers,

Thank you for kind cooperation over the past years.

We are sorry to announce that to avoid rapid spread of deadly new coronavirus in China, our government compels all companies and factories in China to postpone going to work and stay at home.
So that means our factory can not have normal production now and the earliest open time will be around 10th,Feb. The lead time will be about 7-15 days. Orders to USA&AUS facotries won't be affected.

Please hold your advertising or prepare some other fulfillment sourcing for your consideration.

All unshipped orders before our holiday and during holiday will delay or greatly delay.

Customers who want to have a visit to China recently, please consider delaying or cancelling your trips to protect your health.

If there is any update news, we will let you know again.

ArtsAdd apologizes for the inconvenience caused and sincerely appreciates your kind understanding.
Yours Sincerely,
Artsadd Team

Dear Resellers,

Thank you for kind cooperation over the past years.

Considering that logistics freight cost included in orders’ price and exorbitant cash rebate set before, our company decide to
make some reasonable and acceptable adjustments to rebate policy for the long run.

Please follow the adjustment as below:

(1)Calculate cash rebate from monthly turnover after deducting shipping cost.

• We will take 30% as default shipping costs of orders that are produced in China Fulfill Center.

• And take 40% as default shipping costs of orders that are printed in USA&AUS Factories(Which informed on 1st,Oct, 2019).

• Then, calculate Cash Rebate Amount based on monthly turnover WITHOUT shipping cost.

(2)Adjust the percentage point on rebate and the corresponding cash rebate for monthly turnover of $30,000 and above.

The adjustments are as follows:


Please note that the adjustments will take effect on February 1st, 2020.

ArtsAdd apologizes for the inconvenience caused and sincerely appreciates your kind understanding and support.

Yours Sincerely,
Artsadd Team

Dear Resellers/Artists/Customers,

The Spring Festival is coming again, hereby we inform the following holiday arrangement as below:

The Spring Festival Holiday of both Artsadd Office and China Fulfill Center is: 2020.01.23-2020.01.29. Our company will be back to work on January 30th, 2020.

However, our USA-Based Fulfill Center and AUS-Based Fulfill Center will not be affected by Chinese Holiday, both oversea factories will print and ship orders normally.

During the holiday, ArtsAdd Customer Service Team is out of office. Please leave messages to us if you have any questions, our team will reply you once we are back to office. We apologize for the inconvenience caused.

Besides, most of orders may be delay during/before the Spring Festival Holiday. Please prearrange your advertisement or plan accordingly. We appreciate your understanding.

Please feel free to let us know if any other questions. Wish you and your family members all the best in the coming New Year!

Yours Sincerely,
Artsadd Team
01st,Jan,2020