·We guarantee delivery, but late deliveries are always a possibility, however, we will try our best to ensure you will receive what you purchase.
·EMS Countries and 4PX Countries orders that have not arrived over 30 days after shipping out from the factory are eligible for refunds or free reshipment.
·International Air Post Countries orders that have not arrived over 45 days after shipping out from factory are eligible for refunds or free reshipment.
·For orders to Canada, Spain, Italy, Sweden, France, we won’t offer replacement/refund if you do not receive the parcel with standard shipping (not including E-packet). We only accept replacement if you do not receive the parcel shipped out over 35 days with e-packet.
·Express shipping method: DHL Express
Pay Extra Shipping Fee Start from $7.99, enjoying speed delivery service.
·Delivery time guarantees for orders placed during the months of November and December will only apply to orders using DHL Express Shipping Method. All other orders placed with standard shipping will not be eligible for replacement or refund until 50 days after packages were shipped out. We encourage all customers to switch to DHL Express to avoid delays during the peak season.
·Note: Do not Support APO Force Address Delivery. Do not support remote area shipping. But if you pay the extra fee, that will also be ok. Remote area code checking: http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf
·If you need to cancel or modify your order, contact our customer service firstname.lastname@example.org. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
·Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allow to cancel or modify order item within 24 hours since order was placed.
·If you insist to cancel a processing order, you might be charged 25% of the payment to cover product material cost.
·Before order is shipped out, you are allowed to change shipping address any time, please contact customer service to deal with it.
·As long as shipping address changes, Tracking Number changes too. Remember to updated new tracking numbers to your customers if it’s drop-shipping business.
·If you want to check the status of your order(s), you can login and visit the Order History page. All handling status will be shown here regarding your order(s).
·If your order has been shipped out, you may track shipping status on: http://www.17track.net/en . It may take up to 24 hours for your tracking information to be posted on the website.
·Contact Artsadd Customer Service at: email@example.com if you have any doubts referring to your orders.
·Your order is automatically in the queue waiting for production.
·If you wish to speed up the waiting time, you can contact our Customer Service team at: firstname.lastname@example.org. Please note this service maybe subject to availability and a small fee(30% of the item price) maybe charged.
·You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from Artsadd.com, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the packages.
·Please contact our customer service (email@example.com) if you need to re-declare product value appears on shipping paper or invoice.