Purchasing on the A+ Gallery has four steps:
Add an Item to Your Cart
Add Order Details
Select Payment Method
Submit Your Order
Can I combine my orders?
Different types of products (iPhone Cases, Art Prints etc.) ship from separate locations, so these orders cannot be combined. The number of packages and total shipping cost is displayed in the cart prior to checkout.
Do I receive an order confirmation?
Shortly after placing your order, you will receive an email confirming that ArtsAdd has received your order. You will receive a second email when your order ships. If you have not received either of these emails, please check your spam folder, if we are marked as spam please change this so you receive future emails. If you are unable to locate a confirmation email, just contact us with your first and last name, date you placed the order and the order # and we will lookup your order for you. If you paid with Paypal please send us the Paypal transaction ID so we can also use that to lookup your order.
I was charged more than once for my order
If you discover a duplicate charge on your card please contact us with your order number(s) and first and last name so we can find the transactions and get it fixed right away.
I was charged but my order did not go through
We’re really sorry but unfortunately your order was not processed. We have cancelled and refunded the charges. Please place the order again.
Can I make changes to an order?
After your order is placed, it is generally processed within one hour. Once your order has been processed, it is almost impossible to modify or cancel it. However, if you wish to try, you can contact ArtsAdd to see if this is possible.
For more information on modifying or cancelling an existing order, or if you are having difficulty tracking your order, please feel free to contact Customer Support.
How do I cancel my order?
If you need to cancel an order once placed, please contact us immediately as we are unable to change the status of your order once it is being “Processed” in the manufacture phase.
You can check your order status through your ArtsAdd account http://www.artsadd.com/myorder You will see one of four stages of order status- Pending:
o Your order has been formally cancelled within our system. If you are unsure why your order has been cancelled, please contact Customer Support.
To save or purchase your products you’ll need to create A+ Studio:
Click on "sign up" to register. Simply, you need to enter your email and then set up your store.
Simply choose a product that you want to design. Then upload your artwork to the product or design on the spot with our designA+ platform.
Can I upload my own image?
Yes, you can. You can upload an image or artwork to create a product.
Can I use an image from the Internet?
It’s best to use your own photos, logos or artwork. We don’t recommend using images you’ve found somewhere online because A) you probably don’t have the right to use it and B) It’s probably way too small to print out nicely.
What file size and type should my image be?
When uploading an image, please ensure the image is at least 1000px x 1000px above. Save your file as a JPG or PNG. The clear the image is, the best quality it will be.
First you have to design the products, then save them in your A+ Studio then select the “Sell” button. You’ll be asked to set a royalty rate, which is a % of the base price of the product. Your selected royalty will be added to the base price to give the retail price.
We strive for no returns, we are tireless in insuring that every product that comes from our website is flawless. It’s what you deserve. But if something does go wrong what will we do about it?
Returning Damaged/Defective Items
In cases of damage or defect, we can quickly arrange replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to our customer support team. In most cases, action can be taken as soon as we have this evidence from you. If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Artsadd for inspection. We’ll then contact you with our next course of action.
The special characters in my address are not showing up correctly in my email confirmation.Your email client may not be displaying the characters correctly. If you provided us with the correct address we have it and it will show up correctly on the shipping label.