frequently asked questions

How do I design my own products?

To save or purchase your products you’ll need to create A+ Studio:
- Registration

Click on "sign up" to register. Simply, you need to enter your email and then set up your store.


- Design

Simply choose a product that you want to design. Then upload your artwork to the product or design on the spot with our designA+ platform.


Image Requirements

Can I upload my own image?

Yes, you can. You can upload an image or artwork to create a product.

Can I use an image from the Internet?

It’s best to use your own photos, logos or artwork. We don’t recommend using images you’ve found somewhere online because A) you probably don’t have the right to use it and B) It’s probably way too small to print out nicely.


What file size and type should my image be?

When uploading an image, please use the recommended image pixel in the product detail page. Save your file as a JPG or PNG. The nearer pixel it is, the better quality it will be.

Store Name Rules
*Store Name is what you identify your shop. It is also used as part of your store's URL. http://www.artsadd.com/XXXX
*You can NOT change store name in the URL once submitted.
*Please keep in mind that do NOT include any Blank or Symbols in your store name.
How can I earn money on ArtsAdd?
There are 2 ways helping you to earn money with Artsadd.

1, Set royalty rate from 1% up to 99%, you will earn profits from each sale.

When you list the customized product for sale, you specify how much royalty you'll earn for each product that you sell by setting the price.

The total product’s price is the base price plus the royalty you set. So the higher the royalty the higher the price of the product. You can choose any royalty rate from 1% up to 100%, but remember that the higher the price, the fewer you're likely to sell.

For example: Watch’s base price is $10.99, if you set your royalty rate 10%, the price will be $12.09. You will earn $1.10 once your designed watch was bought by customer. Then you will see your earning calculated in the account once the transaction is completed.


2, Earn 5% Commission of each payment as Referral Fee.

You can also earn referral fee on the condition that: Customers place orders successfully through the product/shop link you share on social media, of course it’s a link with your own referral ID.

For example: Post your new designed light up shoes in social media such as Facebook/Instagram/Twitter, a customer visit ArtsAdd through your post link, and purchased some other products finally, in this case, you can still earn 5% of the payment even thought he/she didn’t purchase your designed light up shoes eventually.

When&How can I get my earnings?
*You can always check your total income in the account.
*When your account Current Total Balance exceeds $100.00 USD, you can apply to withdraw money by filling in your Paypal Account.
*As soon as we received your withdraw requirement, Artsadd Customer Service will send an email to your Register Account, the account you used to create a store and sell designed products.(Please always keep your register account and password safety.)
*Please reply the email with information required, as soon as receiving your confirmed information, we will arrange money transfer within a week. After that the withdraw amount will be taken credit from your account.

*You can not withdraw money if current total balance is less than $100.00 USD.

*We can only accept transfer money to you via Paypal Account.


*However, you can make full use of your earning by shopping on Artsadd.
*Suppose that you have earned $30 in your account, but you don’t feel like to wait until balance exceeds $100, then please feel free to spend your earning on purchasing products on Artsadd.
*Credit will be took from total amount once any purchase is completed.
*Please contact with Customer Service at support@artsadd.com to help you refer to the issue.
Does my art safe on Artsadd?

Yes.

*Artsadd respects Artists and Original Copyright. You retain all of the rights to your artworks. You can add and remove art from your portfolio at any time.

*ArtsAdd will never sell your designs without providing the royalty you deserve.

*The most importantly, your artwork always belongs to you.

Where can I find my referral ID?

*As soon as you register an account on Artsadd, system will assign an ID to you, which is also called: USER ID(on the left top of the web), or Associate ID(in your account).

*Actually, referral ID or user ID or associate ID, they are all the same.

How to use my referral ID?
*For example, my referral ID is: 123456, here is what a link to Artsadd homepage with my referral ID: http://www.artsadd.com/?rf=123456
*Be sure to add "?rf=" before your ID (unless the address already contains a "?", then add "&rf=" instead).
Image Size & Template Requirement
*You can find out the recommended image sizes & pixels & templates & mock-ups enclosed in product description of each items.
*The maximum images size that can be uploaded is 20 MB. But we recommend to upload image size less than 15M.
*We recommend the following images formats: .JPG, .PNG, .JPEG
*We suggest you make the image that you are uploading the same size that you'll use on your design, in order to make the images best fit with different kinds of customized products.
*Low resolution images may print poorly especially when enlarged. We recommend at least 150 DPI (dots per inch).
Color Model: RGB or CMYK
*Even though all of printers we used in Artsadd factory accept both RGB and CMYK color model, however, Artsadd Create Platform accept RGB Only due to Flash Create Tool restriction.
*So, please be aware of using RGB color model only when designing and creating products. We understand the inconvenience caused and plan to upgrade Creating Tool in 2018.
Cancel or Modify an Order
*If you need to cancel or modify your order, contact our customer service support@artsadd.com. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
*Please understand that if your order has been processed already, you cannot cancel  or modify it. Generally, you are allow to cancel or modify order item within 24 hours since order was placed.
*If you insist to cancel a processing order, you might be charged 25% of the payment to cover product material cost.
Change Shipping Address
*Before order is shipped out, you are allowed to change shipping address any time, please contact customer service to deal with it.
*As long as shipping address changes, Tracking Number changes too. Remember to updated new tracking numbers to your customers if it’s drop-shipping business.
Check & Track Order Status
*If you want to check the status of your order(s), you can login and visit the Order History page. All handling status will be shown here regarding your order(s).
*If your order has been shipped out, you may track shipping status online. It may take up to 24 hours for your tracking information to be posted on the website.

*Contact Artsadd Customer Service at: support@artsadd.com if you have any doubts referring to your orders.


More informations regarding to tracking an order:
*EMS Delivery Time Estimates: 7-15 Days, With Detailed Destination Tracking Status Update.(EMS Countries: United State/US, Canada, Australia and so on)
Link for reference: https://www.17track.net/en

*4PX Delivery Time Estimates: 7-20 Days, With Detailed Destination Tracking Status Update.
Link for reference: http://track.4px.com/?locale=en_US

*DHL Express Delivery Time Estimates: 3-5 Days. With Detailed Destination Tracking Status Update.
Link for reference: http://www.cn.dhl.com/en.html

*International Air Post Time Estimates: 2-4 Weeks, Not Include Destination Tracking Status Update.
Link for reference: https://www.17track.net/en

Give Priority to Your Order in Production
*Your order is automatically in the queue waiting for production.
*If you wish to speed up the waiting time, you can contact our Customer Service team at: support@artsadd.com. Please note this service maybe subject to availability and a small fee(30% of the item price) maybe charged.
Payment Options

*Artsadd accepts Credit Cards and Paypal as payment options.

*PayPal is the world's trusted way to pay and get paid online. We accept Paypal payments, Visa, MasterCard and American Express via Paypal payment system and Credit Card payment system.

*You can safely enter your credit card number via our secure server and purchase directly on Artsadd.com.

Coupons & Discounts

*Sometimes, we will offer coupon or discount codes for use on Artsadd.com purchases.

*Enter your coupon when checkout, if your discount code qualifies, it will display the discount amount, and let you know how much you save on this purchase.

*Coupons are not applicable to all Reseller Account.

Order minimums requirement?
*No, Artsadd do not have order minimums requirement.
*Buy One customized item or One Thousand, we are happy to serve you either way.
Customs Taxes and Duties
*You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from Artsadd.com, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the packages.
*Please contact our customer service (support@artsadd.com) if you need to re-declare product value appears on shipping paper or invoice.
Reshipment & Refund Policy
*Please keep in mind that there will be around 3% - 5% packages will get shipments problems such as broken during shipment, wrong items sent, items not as described, wrong shipping/un-deliverable address, dishonest claims, lost by post office.
*In case of issues list above, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment, refund or take credit.
*Please contact Artsadd Customer Support Teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment & Refund can be arranged within 24 hours.
*Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t offer a full refund or exchange for orders delivery over 1 month. For exchange, you need to pay the shipping fee to return and resend.
What is your Return Policy?
*Returning Damaged/Defective Items
In cases of damage or defect, the return process can be expedited by providing us a digital pictures or videos of the damage or defect (along with a clear description of the problem) through email. Our customer support team will deal with it in less than 24 hours. (In the form of return, replacement, refund or account credit)

*If the damage/defect cannot be verified via email contact, the product may be required to be returned to Artsadd Factory for inspection before a determination can be made as to the state of the product.

*PLEASE ATTENTION:
ALL COLORS ARE SUBJECT TO THE ACTUAL PRODUCTS.
We may not be able to avoid a little COLOR DIFFERENCIATION caused when printing.
Who Covers Return Shipping Cost?
Artsadd will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by a Artsadd Customer Service Teams to be defective. Otherwise, no abnormalities in our quality under the service will not provide return. Please contact us for the best solution.

*PLEASE ATTENTION:
All products are made to orders, and personalized products can not be returned due to their customized elements unless there is an issue with the products quality. In this case, please return it to us and we will either replace the product or give you a full refund - in this circumstance we will also refund you for the shipping cost.

*For all other cases, return shipping costs are the responsibility for the customer. Under no circumstance does Artsadd reimburse (or provide credit) for return shipping costs incurred by the customer.

*If a product is damaged or defective, and customers insist of returning, we will make arrangements with our factory as to how the return should be handled prior to placing the items back in transit to Artsadd.

*Contact us with custom service online or email to support@artsadd.com if you have any other questions.
Where are the orders being shipped from?
*Our products are printed and shipped from China. Although our products are coming from China, the quality is outstanding, our shipping times are competitive and our pricing is unbeatable.
How DHL Express charges shipping cost?
To remind rules of DHL shipping cost:

1, DHL shipping fee is charged based on Weight Break Range(1g-500g, 501g-1000g), rather than actual weight.

Take phone case for example:
Even though the phone case's actual weight might be less than 100g, However, DHL will always charge it as 500g weight cost, cause 100g is within DHL weight range 1g-500g based on DHL shipping cost rules.

2, DHL shipping fee is charged based on either Actual Weight or Dimension Weight, Besides, DHL charges the one cost MORE expensive.

Take Canvas Print 10"x8" for example:
The actual weight of Canvas Print is: 240g-260g, according to rule 1, you might think DHL will charge it as 500g weight cost, WRONG!

Cause after packing Canvas Print 10"x8", the Dimension of the package is around: 29cm X 24cm X 10cm,
According to DHL Dimension Weight Formulas: (Long x Width x High)/5000=?kg ===>>> (29cm X 24cm X 10cm)/5000=1.39kg.
Which means, shipping Canvas Print 10"x8" via DHL will be charged fees as 1.5kg range price.
How do you print items?

There are mainly 2 different ways of printing:
1. Applying ink using Sublimation.
*We use sublimation on most of our hand-made product range such as custom shoes, all-over-print apparels, home products, accessories and so on. It involves printing ink onto a very special transfer material and then applying that print to the item with heat transfer processing.
Sublimation results in very vibrant colors. Never fades or cracks!
*Printers we use in this printing method are: MUTOH VJ-1924, ROLAND FH740, Epson Printers and so on.

2. Printing ink with a Direct-To-Garment digital printer.
*This is the method we use for DTG Apparel Printing. It involves state-of-the-art digital printers printing high quality ink directly onto your item.
*Items like Leather Bags, DTG Tshirts, DTG Hoodies, Canvas Prints are printed by this way.
*Printers we use in this printing method are: Konit Storm II, Epson Printers.

*In conclusion, most of our products were printed using a process called sublimation; a process that uses heat to transfer dye into fabric, producing a photo quality image that will never wash out!

What are printers does your factory use?
*We only carry imported well-known brand printers such as: Konit Storm, Epson, MUTOH VJ-1924, ROLAND FH740
*Our printers are capable of printing both RGB & CMYK, the color draft will be less than 1%-2%.
What is Production Time of all products?

*Shoes Production Time: 5-7 days

*Bags Production Time: 4-6 days

*All-Over-Print Apparels Production Time: 4-7 days

*All-Over-Print Legging Production Time: 4-6 days

*All-Over-Print Hoodies Production Time: 4-7 days

*Umbrella Production Time: 3-6 days

*Accessories Production Time: 3-6 days

*Home Products Production Time: 3-6 days

*Generally speaking, we will strive to print & produce all orders in a week time.
*Mix & Match order requires even longer production time due to across-department manufacturing processing.
How does Artsadd Fulfillment work?
*Your Sell Online/Offline
You create products by using images/photos/artworks, or even build your own Brand onto customized products, then sell to someone who loves your design. Customers place order with you directly.

*We process it!
That order is automatically sent to our factory where it gets printed, produced, packed and shipped out.
We notify you when the order is shipped, and complete you with all shipping information like Tracking Numbers, and order status update.

*Happy customers!
We ship to ANYWHERE in the world. Your customer receives their orders with your designed products only.
We guarantee Quality & Delivery.
How can I sell on my Shopify store?

*Our web is totally integrated with Shopify store. Designed Products can be transferred from our website to your store easily, what's more, Orders and Tracking Numbers can be synchronized between Artsadd account and Shopify Store automatically.

*All you need to do is Pay when order comes.

*Please follow the tutorials: https://youtu.be/eEj1z1bChp4
Do you have an APP?
*Sorry, it’s pity our company don’t have any APP, and we don’t plan to have one.

Copyright © 2000-2018, www.ArtsAdd.com
User Agreement  |  Privacy Policy

live chat
live chat