Artsadd Factory's 2018 Chinese Traditional Spring Festival Holiday start from 15 Feb, 2018 to 20 Feb, 2018. Please arrange your orders in advance.

General Information

  • Artsadd Guides
    Here at the information centre we’ve got all the nitty gritty details you might want about buying, designing and selling with us. But if you’re the type to go “erm?” at “Terms and conditions” we’ve condensed it all into eight key points:

    - Design: Our designA+ software has been developed to offer as much creative freedom on an easy-to-use platform. It allows you to add pictures, text and colour. There are design terms & conditions regarding copyright etc. but to cut things short: anything you create is yours, and if you use stuff that isn’t yours we’ll be very angry with you. We might have to delete your account and withdraw credit.
    - Purchase: At the moment we only accept PayPal, but we’re working really hard on this right now. Very soon we’ll accept all major bank cards.
    - Manufacture: When you click “Order” manufacturing normally begins within one hour (during the day).We almost always dispatch your freshly made product within 48 hours
    - Shipping: We offer a free Standard delivery service that takes 7-10 working days, or an Express service taking 3-4 business days.
    - Tracking: You can check an order’s progress on your ArtsAdd account, it will give one of four statuses: Pending, Processing, Dispatched, Cancelled.
    - Returns: We strive for zero returned products- and we’re committed to making this happen. However if a product is damaged or defective we’ll do everything we can to sort you a new one or give you your money back. We cannot accept returned products after 30 days from receipt.
    - Selling: When you design a product, you choose its price. Great design is worth a higher price, but remember customers have a lot of choice too so don’t force them away from your products. Whatever price you choose, we won’t take any commission, your profit is your profit- who are we to take it from you?!
    - Withdrawing money: Sales of your products will be credited to your ArtsAdd account. From here you can use it to buy products on our site, or you can take it out via PayPal then stash it under your bed, or buy a new TV, or give it to your Mum.  Please note, your account will not be credited until the 30 day returns period has passed.

Placing an order

  • How do I purchase on the A+ Gallery?

    Purchasing on the A+ Gallery has four steps:
    Step 1
    Add an Item to Your Cart
    Step 2
    Add Order Details
    Step 3
    Select Payment Method
    Step 4
    Submit Your Order

  • Modify or Cancel an Order

    Can I combine my orders? 

    Different types of products (iPhone Cases, Art Prints etc.) ship from separate locations, so these orders cannot be combined. The number of packages and total shipping cost is displayed in the cart prior to checkout.

    Do I receive an order confirmation?
    Shortly after placing your order, you will receive an email confirming that ArtsAdd has received your order. You will receive a second email when your order ships. If you have not received either of these emails, please check your spam folder, if we are marked as spam please change this so you receive future emails. If you are unable to locate a confirmation email, just contact us with your first and last name, date you placed the order and the order # and we will lookup your order for you. If you paid with Paypal please send us the Paypal transaction ID so we can also use that to lookup your order.

    I was charged more than once for my order
    If you discover a duplicate charge on your card please contact us with your order number(s) and first and last name so we can find the transactions and get it fixed right away.

    I was charged but my order did not go through
    We’re really sorry but unfortunately your order was not processed. We have cancelled and refunded the charges. Please place the order again.

    Can I make changes to an order?
    After your order is placed, it is generally processed within one hour. Once your order has been processed, it is almost impossible to modify or cancel it. However, if you wish to try, you can contact ArtsAdd to see if this is possible.
    For more information on modifying or cancelling an existing order, or if you are having difficulty tracking your order, please feel free to contact Customer Support.

    How do I cancel my order?
    If you need to cancel an order once placed, please contact us immediately as we are unable to change the status of your order once it is being “Processed” in the manufacture phase.

  • How do I check my order status?

    You can check your order status through your ArtsAdd account You will see one of four stages of order status

    - Pending:
    o We have received your order and are transferring it to the manufacturing phase.
    - Processed:
    o Your order is in the creation phase or is awaiting shipment.
    - Shipped:
    o We have queued your order for shipment. In the case of traceable packages, a tracking number is issued at this point. Please note that if your order was queued for shipment after standard shipping times (6PM PST) or on a weekend, then it was not put in transit until the following business days.
    - Cancelled:

    o Your order has been formally cancelled within our system. If you are unsure why your order has been cancelled, please contact Customer Support.

  • What Payment Method can I use?
    You can use paypal or master card to proceed to check out.

Create Your Own

  • How do I design my own products?

    To save or purchase your products you’ll need to create A+ Studio:
    - Registration

    Click on "sign up" to register. Simply, you need to enter your email and then set up your store.

    - Design

    Simply choose a product that you want to design. Then upload your artwork to the product or design on the spot with our designA+ platform.

  • Image Requirements

    Can I upload my own image?

    Yes, you can. You can upload an image or artwork to create a product.

    Can I use an image from the Internet?

    It’s best to use your own photos, logos or artwork. We don’t recommend using images you’ve found somewhere online because A) you probably don’t have the right to use it and B) It’s probably way too small to print out nicely.

    What file size and type should my image be?

    When uploading an image, please ensure the image is at least 1000px x 1000px above. Save your file as a JPG or PNG. The clear the image is, the best quality it will be.

Create a Store

  • How do people find my products in the A+ Gallery?
    Our site uses a tagging system, where related products are gathered with the same tags so that shoppers get a quick and efficient shopping experience. Completing the tagging field completely and accurately gives you the best chance of having the right customers find your page. Be sure to list your product using a helpful title with an optional subtitle, as well as a description and tags.

    Note: Tag abuse (writing inappropriate, misleadingor excessive tabs) is monitored and products or Designers. Products and designerswho are improperly using tags are filtered accordingly. See our Terms & Conditions for full tagging rules.

  • How do I make money by selling my designs?

    First you have to design the products, then save them in your A+ Studio then select the “Sell” button. You’ll be asked to set a royalty rate, which is a % of the base price of the product. Your selected royalty will be added to the base price to give the retail price. 

    The higher the royalty rate the more profit you make per unit sold, but it also means the higher the price of the product. When you set the price, remember that the product will be sold in the A+ Gallery, a marketplace with many similar products and thousands of great designs- place your royalty too high and your product’s price won’t be able to compete with others in the marketplace. You’ve got to make a fair guess at how much consumers will value your design and set an appropriate price to reflect that. Once you’ve done that, sit back relax with a cup of coffee and wait for people to buy your designs.

Shipping & Returns

  • How long does shipping take?
    Artsadd offers two worldwide shipping options for orders: Standard and Express. Available shipping options may vary depending on the product type, quantity ordered, and address type. Standard shipping takes 7-10 business days. Express shipping takes 3-4 business days.

  • Returning Damaged/Defective Items

    We strive for no returns, we are tireless in insuring that every product that comes from our website is flawless. It’s what you deserve. But if something does go wrong what will we do about it?

    Returning Damaged/Defective Items
    In cases of damage or defect, we can quickly arrange replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to our customer support team. In most cases, action can be taken as soon as we have this evidence from you. If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Artsadd for inspection. We’ll then contact you with our next course of action.

  • I need to change my shipping address
    Please provide an alternative address and we will update it for you right away. If the product is already marked “Shipped” then we cannot update the address. If it’s still in the “Processed” phase we’ll do everything we can to make sure it gets changed.

    The special characters in my address are not showing up correctly in my email confirmation. 

    Your email client may not be displaying the characters correctly. If you provided us with the correct address we have it and it will show up correctly on the shipping label.

  • How much is shipping?
    Standard shipping is free. Express shipping is handled by DHL and is charged by weight see individual products for specific fees.
  • Who are your international shipping carriers?
    Express shipping is handled by DHL, the Standard shipping varies depending on your country.

  • Can I track my order?
    If your order is being shipped to the United States, you can track your orders in You can also check your order status on your ArtsAdd account.
  • I'm missing items from my order
    If you're missing an item, double check the package and other products to make sure it's not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can't locate it, please let us know and we will make sure you get what you ordered.

  • I think my package has been lost
    Please note that all ship times are estimates and not guaranteed. If you do not receive the items within 4 weeks of the shipping date please let us know and we will take further action with the order.
  • I received a product with low-resolution artwork.
    We appreciate you bringing this to our attention. We take many steps to instruct artists how to properly prepare their files and our system is designed to detect a majority of these issues. Sometimes an artist can upscale their artwork which circumvents our screening. Due to the large number of files we receive daily we cannot always detect these issues beforehand. Please email us with a picture of your artwork and order details. We’ll notify the artist regarding these issues and provided instructions for them to update the file. If the artist can update the file to our satisfaction we can issue you with a replacement, if not we’ll issue a credit refund.
  • I received the incorrect items
    Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.
  • Who covers the return shipping cost?
    If the product is claimed as damaged or defective and it cannot be determined remotely, Artsadd will provide a prepaid return-shipping label to inspect the product.
    For all other cases, return shipping costs are the responsibility of the customer. You will be notified when your return is received at our facilities with an indication as to what will follow.
  • How long will it be until I get my money back?
    If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchased (depending on the processing speed of the bank that issued the funds). 
    If you have requested an account credit, be advised that returning funds usually take 48 hours to appear in your Artsadd account. This credit, once available, may be used to make a purchase on Artsadd. 
    If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.

  • When will my refund show up?
    All refunds are issued back to the original form of payment. Refunds should appear on your account in 2-3 business days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. If your refund does not show on your account balance within this time, please contact your credit card company or financial institution.
  • What items can't be returned?
    Our products are all custom made to order. This means you choose exactly what you want to purchase and we produce it. We accept returns on orders that do not match the design criteria given to us by you the customer, if there is evidence that we have not provided a product of the standard you expect then returns are negotiable. However, we cannot accept return of non-defective products on the basis of their design, or any other deviation in customer preference since making the order . No items can be returned for refund30 days after receipt. And we cannot accept the return of used items.

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