A Notice about Shipment (28th, February,2020)

For DHL+USPS (CHN Factory), Epacket，4PX and DHL eCommerce shipping methods, we hereby make the following statements:

• Please make sure your order address is correct and complete, especially the postal code, the detail of street, and the
doorplate number. If the items are returned due to incorrect address (e.g. the logistics information system shows “insufficient
address/dead later” or other address problems), we won’t accept any refund and replacement.
• We are not responsible for the items rejected by the customers. If there is any question, please contact our customer
service before delivery.
• We do not accept any exchange or refund due to customer or address issues.

Why we make changes on these shipping methods?

The order shipped out by DHL + USPS will be dispatched by DHL eCommerce in the final shipment. Since the return freight
is very expensive, we do not accept any returned items. And the items will be destroyed by the carrier, so they can’t be
resent free of charge. Almost the same condition on DHL eCommerce shipping method to USA and Euro countries.

For Epacket and 4PX shipping methods, we almost can not receive any returned items on time because of some regulations adjustment.
Once shipped with wrong address, it means the parcel might be lost during the return time.

Of course, we would like to offer an exchange/replacement if the parcel does not arrive due to some unpredictable factors. If
you have any questions, please feel free to contact us for further information.