Cancel or Modify an Order

For orders placed in China & Australia factory,
*If you need to cancel or modify your order, contact our customer service support@artsadd.com. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
*Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allow to cancel or modify order item within 24 hours since order was placed.
*If you insist to cancel a processing order, you might be charged 25%-50% of the payment to cover product material cost.
*If they are ex-factory products, the cost will be 30-75% of the order amount.

For orders placed in USA factory,
*Please be advised that cancellations are not feasible once payment for US orders has been made. USA orders will smoothly progress into the automated production process, with products subsequently produced and shipped. We don't support any refund.