Who Covers Return Shipping Cost?

Artsadd will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by a Artsadd Customer Service Teams to be defective. Otherwise, no abnormalities in our quality under the service will not provide return. Please contact us for the best solution.

All products are made to orders, and personalized products can not be returned due to their customized elements unless there is an issue with the products quality. In this case, please return it to us and we will either replace the product or give you a full refund - in this circumstance we will also refund you for the shipping cost.

*For all other cases, return shipping costs are the responsibility for the customer. Under no circumstance does Artsadd reimburse (or provide credit) for return shipping costs incurred by the customer.

*If a product is damaged or defective, and customers insist of returning, we will make arrangements with our factory as to how the return should be handled prior to placing the items back in transit to Artsadd.

*Contact us with custom service online or email to support@artsadd.com if you have any other questions.

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