Artsadd offers two worldwide shipping options for orders: Standard and Express. Available shipping options may vary depending on the product type, quantity ordered, and address type.
Standard shipping takes 7-10 business days. Express shipping takes 3-4 business days.
In cases of damage or defect, we can quickly arrange replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action
(replacement, refund or credit) in an email to our customer support team.
In most cases, action can be taken as soon as we have this evidence from you.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Artsadd for inspection. We’ll then contact you with our next course of action.
Please provide an alternative address and we will update it for you right away. If the product is already marked “Shipped” then we cannot update the address.
If it’s still in the “Processed” phase we’ll do everything we can to make sure it gets changed.The special characters in my address are not showing up correctly in my email confirmation.
Standard shipping is free.
Express shipping is handled by DHL and is charged by weight see individual products for specific fees.
If you're missing an item, double check the package and other products to make sure it's not hiding somewhere.
Different products ship from different locations and are split into different orders so it may still be on the way.
If you still can't locate it, please let us know and we will make sure you get what you ordered.
We appreciate you bringing this to our attention. We take many steps to instruct artists how to properly prepare their files and our system is designed to detect a majority of these issues.
Sometimes an artist can upscale their artwork which circumvents our screening.
Due to the large number of files we receive daily we cannot always detect these issues beforehand. Please email us with a picture of your artwork and order details.
We’ll notify the artist regarding these issues and provided instructions for them to update the file.
If the artist can update the file to our satisfaction we can issue you with a replacement, if not we’ll issue a credit refund.
All refunds are issued back to the original form of payment. Refunds should appear on your account in 2-3 business days if issued to a credit card.
Refunds issued to a bank account typically take 7-10 days to reflect on the account balance.
If your refund does not show on your account balance within this time, please contact your credit card company or financial institution.
Our products are all custom made to order. This means you choose exactly what you want to purchase and we produce it.
We accept returns on orders that do not match the design criteria given to us by you the customer, if there is evidence that we have not provided a product of the standard you expect then returns are negotiable.
However, we cannot accept return of non-defective products on the basis of their design, or any other deviation in customer preference since making the order.
No items can be returned for refund30 days after receipt.
And we cannot accept the return of used items.
Please contact customer service if you need a refund or return. Thank you.